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Frequently asked questions

General Questions

What is CookieHub?

CookieHub is a cookie and online tracking consent management platform that helps websites and apps comply with global privacy regulations, including the EU’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

How does CookieHub work?

CookieHub works by providing website and app owners with an easy-to-use interface to create and manage consent banners, manage user consent preferences, and automatically block or allow cookies based on user preferences.

Is CookieHub GDPR compliant?

Yes, CookieHub is GDPR compliant. It provides all the tools necessary for website and app owners to obtain and manage user consent, and is regularly updated to ensure compliance with the latest privacy regulations.

Is CookieHub CCPA/CPRA compliant?

Yes, CookieHub is CCPA/CPRA compliant. It provides website and app owners with the ability to comply with the CCPA/CPRA’s opt-out of sale requirements, as well as to manage user consent preferences.

CookieHub is a versatile solution designed for websites that need to comply with cookie regulations worldwide, not just those related to GDPR, CCPA, or LGPD.

Many recent privacy and cookie laws draw significant inspiration from GDPR, especially the sections concerning the processing of personal data. In countries with stringent cookie and data processing regulations, obtaining clear consent before setting cookies capable of tracking user behavior or identifying individuals is a common requirement. Additionally, websites must offer users the ability to revoke their consent as easily as it was initially granted.

CookieHub fulfills these requirements precisely. When implemented correctly, no cookies are set until the user has provided consent, and users retain the option to revoke consent at any time. CookieHub also handles the automatic removal of cookies associated with categories for which consent hasn’t been granted and keeps a record of consent actions, which is essential in some countries.

Is my website fully GDPR compliant if I use CookieHub?

CookieHub is a robust Cookie Consent Management Platform (CMP) that you can seamlessly integrate into your website. When correctly implemented, CookieHub effectively addresses the GDPR’s specific requirements related to tracking cookies and user consent. This is a significant step toward achieving GDPR compliance for your website.

However, it’s important to note that GDPR encompasses a broad spectrum of privacy and security-related regulations beyond just cookie consent. While CookieHub plays a pivotal role in meeting specific GDPR cookie-related obligations, your compliance journey may require additional measures to address other aspects of the GDPR, such as data protection, security, and data subject rights. It is advisable to conduct a comprehensive GDPR compliance assessment for your website to ensure adherence to all relevant provisions.

Does CookieHub affect the speed of my website?

Any external services integrated into your website can potentially have an impact on its speed. However, CookieHub has been optimized to minimize its effect on your website’s performance. We’ve taken measures to ensure that the widget’s impact on your website’s speed is kept to a minimum.

CookieHub operates a network of crawlers that scan active domains every 30 days to verify the website’s use of tracking services and check CookieHub’s configuration. In some cases, you may need to add these cookie scanners to a whitelist or use their IP addresses to prevent bot protections from blocking the scanners.

You can access a dynamic list of scanner IP addresses here:

Can I manage both free and paid domains on the same account?

Yes, you can manage both free and paid domains within the same CookieHub account. You have the flexibility to handle unlimited paid domains and up to 100 free domains all within a single account. This allows you to efficiently manage your CookieHub settings and configurations for all your domains, whether they are free or paid.

My website is in multiple languages, does CookieHub support that?

Yes, CookieHub provides support for websites in multiple languages. The CookieHub widget is available in 39 different languages, allowing you to choose the languages you wish to support on your website through the CookieHub Dashboard. Furthermore, if you have a paid subscription, CookieHub can automatically detect the language based on your website’s language settings, the user’s browser language, or URL prefixes, ensuring seamless multilingual support for your website’s visitors.

How can I close my account?

If you no longer wish to use CookieHub and want to permanently delete your account and user data, please follow these steps:

  1. Begin by removing all domains associated with your account. To do this, click on each domain and then select the ‘Delete’ button. Please note that we will only delete accounts with no active domains to prevent service interruptions, especially in cases of compromised user accounts or potential spoofed requests.
  2. Next, send a deletion request to support@cookiehub.com, using the primary account’s email address.
  3. Your account will be deleted within 24 hours, and you will receive a confirmation.

We continuously strive to enhance CookieHub and our services. If you could kindly specify the reason for your account deletion in your request, we would greatly appreciate it. This information will help us improve our service.

Cookies and Tracking

What are cookies?

Cookies are small text files that are placed on a user’s device when they visit a website or use an app. They are used for a variety of purposes, including analytics, personalization, and tracking.

What types of cookies are there?

There are several types of cookies, including:

  • Essential cookies: necessary for a website or app to function properly
  • Analytics cookies: used to collect data on how users interact with a website or app
  • Marketing cookies: used to track user behavior across different websites and apps for targeted advertising
  • Third-party cookies: placed by third-party domains, and often used for tracking and advertising purposes What is online tracking?

Online tracking refers to the practice of collecting data on users’ online behavior, often for targeted advertising purposes. This can be done through cookies, as well as other technologies such as pixels and fingerprinting.

Consent management refers to the process of obtaining and managing user consent for the use of cookies and other tracking technologies on a website or app.

A cookie banner is a pop-up message that appears on a website or app to inform users about the use of cookies and to obtain their consent for their use.

Can I customize the look of the CookieHub banner?

Yes, you can customize the look of the CookieHub banner to match your website or app’s branding.

User consent preferences are stored in a secure cookie on the user’s device.

Subscriptions

Can I use the free version of production websites?

Yes, if your website receives less than 5,000 sessions per month, you can use CookieHub for free. However, by upgrading to our paid subscription plans, you can enjoy more benefits such as increased monthly sessions, access to features like regions, consent log, and multiple languages. Our paid plans start as low as €8 per month.

What occurs if my website surpasses the page scan limit of my subscription?

What happens if my website has more pages than the page scan limit?

If your website has more pages than the specified page scan limit, CookieHub will scan up to that limit as per your subscription. Typically, most websites have all their cookies detected within the initial 100 pages. However, for larger websites, additional pages may need to be scanned to ensure comprehensive detection of all cookies in use.

What happens if my website exceeds the session limit of the subscription?

If your website surpasses the session limit of your current CookieHub subscription, here’s what you can expect based on your subscription type:

For CookieHub Basic, Business, and Enterprise Subscriptions:

  • At the end of each billing period, you will be charged for additional sessions in increments of 1,000.
  • The cost for each additional 1,000 sessions varies depending on your subscription plan:
    • Basic: €0.25 for every 1,000 additional sessions
    • Business: €0.10 for every 1,000 additional sessions
    • Enterprise: €0.05 for every 1,000 additional sessions
  • To maintain a predictable and cost-effective monthly price, it’s advisable to select a subscription plan with a sufficient number of included monthly sessions for your domain.
  • You will receive an email notification when you’ve used 90% of the included monthly sessions.

For CookieHub Free Subscription:

  • If you’ve used 90% of the included monthly sessions, you’ll receive an email notification.
  • If the number of monthly sessions exceeds the included limit, the service will be temporarily suspended, and you’ll need to upgrade to a paid plan to continue using it.

Why is this message shown on my website: “CookieHub - This website has exceeded the included session limit or the service has been suspended”?

If you are seeing the message “CookieHub - This website has exceeded the included session limit or the service has been suspended” on your website, there could be a few reasons for it:

  • Your website may have exceeded the maximum monthly sessions for your subscription plan. The Free plan has a maximum of 5,000 sessions per month, and if you exceed that limit, the service will be suspended. To continue using CookieHub, you can upgrade to a Premium plan and set up a payment method.

  • You may have signed up for the Premium trial subscription for 30 days. Once the trial period expires, you will need to add a payment method to continue using the service. If you do not add a payment method, the service will be suspended.

  • There may be an issue with charging your credit card. If this is the case, you will receive a notification email. Our system will attempt to charge your credit card for three consecutive days, and if it fails, the service will be suspended.

If you no longer wish to use CookieHub and want to remove the message from your website, you will need to remove the CookieHub implementation code.

Can I manage both free and paid domains on the same account?

Yes, you can manage both free and paid domains on the same account. CookieHub allows you to manage unlimited paid domains within the same account, as well as up to 100 free domains. This means you can easily keep track of all your domains in one place and manage them efficiently. Whether you have one domain or multiple domains, CookieHub can help you manage your cookie consent and comply with data protection regulations.

Do you offer refunds?

We offer a 30-day free trial on all our paid subscriptions so you can try out our features and functionalities before making a purchase. Unfortunately, we do not offer refunds for any purchases made on our platform. Once a sale is completed, it is considered final. If you have any questions or concerns about your purchase, please don’t hesitate to contact our support team for assistance.

How can I cancel a subscription?

If you want to cancel your subscription, you have two options: deleting the domain to cancel it instantly, or downgrading to the free subscription, which will cancel your subscription at the end of the billing period.

To downgrade to the free subscription, please follow these steps:

  1. Log in to the CookieHub dashboard.
  2. Click on the domain you wish to downgrade.
  3. Next to your subscription plan, click the “Change subscription” button.
  4. Select the “Free” plan and confirm by clicking the “Change subscription plan” button.

Your subscription will remain active and unchanged until the end of the current billing period.

Pricing and Payments

How much does CookieHub cost?

CookieHub offers both free and paid plans, with pricing based on the number of monthly sessions and features needed. Please see our pricing table for details.

What payment methods do you accept?

We accept all major credit cards, PayPal, and wire transfers.

Do you offer discounts for non-profit organizations?

Yes, we offer a lifetime 50% discount on all paid subscriptions for registered non-profit organizations. Please contact us for further details.

How are payments processed?

Payments are processed securely through our payment processing partner, Teya.

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