Support levels

Our goal is to provide excellent personal customer service for all our customers and users. Due to high volume of support tickets received, support level will vary based on the active subscription for your domain as following:

Subscription Time to first reply (business hours*) Support offered
Free Best effort
Premium Within 24 hours Basic integration support
Enterprise Within 12 hours Extensive integration support
Support outside of business hours*

*Business hours: Weekdays 8:00 - 17:00 GMT

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