Support levels
Our goal is to provide excellent personal customer service for all our customers and users. Due to high volume of support tickets received, support level will vary based on the active subscription for your domain as following:
| Subscription | Time to first reply (business hours*) | Support offered |
| Starter (free) | Best effort | |
| Basic & Business | Within 24 hours | Basic integration support |
| Enterprise | Within 12 hours | Extensive integration support Support outside of business hours* |
*Business hours: Weekdays 8:00 - 17:00 GMT