Having Trouble with CookieHub?
We're here to help! If you're experiencing any difficulties implementing or using CookieHub on your website, please don't hesitate to reach out. Our team is committed to assisting you every step of the way.
To request support in the CookieHub dashboard (opens in a new tab), navigate to the "Support" section and click on "Contact Support" in the top menu. Describe your issue and select the affected domain using the provided form, and our experts will respond promptly. Please include as much detail as possible about your concern to help us assist you effectively.
Before reaching out, be sure to explore our comprehensive Installation instructions and Troubleshooting guide. It's a valuable resource for finding answers to common questions and troubleshooting tips.
Support Levels
Our primary aim is to deliver outstanding personalized customer service to each and every one of our valued customers and users. However, please be aware that the level of support you receive may vary depending on your active subscription for your domain. Here's a breakdown of the support levels based on your subscription:
| Subscription | Time to first reply (business hours*) | Support offered |
|---|---|---|
| Starter (free) | Best effort | No implementation support |
| Basic & Business | Within 48 hours | Basic implementation support |
| Enterprise | Within 24 hours | Extensive implementation support |
*Business hours: Weekdays 8:00 - 17:00 GMT