Support levels and response times
The level of support and response time depends on your active subscription plan.
| Subscription | Time to first reply (business hours) | Support offered |
|---|---|---|
| Free | Within 4 business days | Basic implementation support |
| Basic & Business | Within 2 business days | Basic implementation support |
| Enterprise | Within 24 hours | Extensive implementation support |
Business hours: Weekdays, 08:00–17:00 GMT.
Our goal is to provide timely, personalized assistance to all customers, regardless of plan.